News

Dear Valued Customers,

Thank you very much for using SpiderPlus services.

As previously announced, SpiderPlus temporarily suspended services, including SPIDER+, from Thursday, October 22, to Friday, October 23, 2026, as a preventative measure to address vulnerabilities in the PHP programming language. We once again deeply apologize for the significant inconvenience and disruption this caused to your operations.

Following the resumption of our services, we conducted comprehensive forensic investigations to verify whether any unauthorized access or security breaches had occurred. We are now pleased to share the findings of this investigation.

This announcement serves as a follow-up to our previous notice, “[All Services Restored] Notice Regarding Temporary Service Suspension and Full Resumption Due to PHP Vulnerabilities” published on October 30, 2026.

Investigation Findings

Within the scope of our thorough investigation, we have confirmed no evidence of security breaches or exploitation related to these vulnerabilities. Furthermore, no data leakage or unauthorized access has been detected.

All services are currently fully operational and available for normal use.

Our Ongoing Commitments

We will maintain continuous server monitoring and continue to treat security management as our highest priority, striving to further enhance the safety and reliability of our platform so that you can continue using our services with complete confidence.

As part of these ongoing security initiatives, we may reach out to request your cooperation in the future. In such cases, we will contact you individually, and we appreciate your kind understanding and assistance.

Inquiries & Support

If you have any questions or concerns regarding this matter, please contact your sales representative or reach out to our Customer Support Center:

• For Customers in Vietnam:

  Please contact us via our inquiry form:

  https://spiderplus.vn/#contact

• For All Other International Customers:

  Email: global-sup@spiderplus.co.jp

We sincerely appreciate your continued partnership and trust in SpiderPlus.