Privacy Policy

Personal Information Protection Policy

SpiderPlus & Co. (“the company”) fully recognizes the importance of protecting personal information and its social responsibility and complies with the law related to the protection of personal information (the “Act on the Protection of Personal Information”) and other relevant laws and regulations. In addition, the Company, its officers and employees shall comply with the following Personal Information Protection Policy. In this Privacy Policy, “personal information,” “personal data” and “retained personal data” are subject to the definition of the Act on the Protection of Personal Information.

Compliance with laws and regulations concerning personal information

The Company shall comply with the Act on the Protection of Personal Information, national guidelines and other standards.

Handling of Personal Information

Regarding the acquisition of personal information, the Company shall acquire it legally and properly, and handle it within the scope necessary to achieve the specified purpose of use.

Proper management of personal information

By taking necessary and appropriate security measures, the Company strives to prevent the leakage, loss, or damage of personal data handled by the Company, and otherwise to securely manage the safety of personal data.

In addition to conducting educational and enlightening activities for employees, the Company has appointed a manager in charge to appropriately manage personal information.

Response to inquiries and complaints about personal information

The Company shall respond appropriately to complaints and consultations regarding the handling of personal information. Please contact the Company’s Support Center.

Continuous improvement

The Company shall continuously review and improve the contents of the Company’s compliance program, including this Privacy Policy, in response to revisions to personal information protection and changes in the surrounding environment.

Privacy Policy

Acquisition of personal information

The Company acquire personal information either by being provided by customers or collecting it when customers use the services provided by the Company.

Purpose of Use of Personal Information

Personal information about administrators and person in charge using the Company services (name, department, contact information, etc.)

  • For the execution of contract, customer management and business incidental thereto
  • To provide customer support
  • To provide information from the Company (including advertising information such as event information)
  • To respond when necessary to ensure the security of the Company services or when incidents (including illegal activities) or accidents occur
  • For the development of better services and the use for market and customer trend research and analysis for marketing, etc.
  • To produce statistical data on the Company services (data are processed so that individuals cannot be identified)
  • Responding to opinions, requests, inquiries, etc. concerning the Company services

Personal information of those who contact the Company regarding the service provided (name, department, contact information, etc.)

  • For liaison and necessary administrative procedures concerning the Company services
  • To provide information from the Company (including advertising information such as event information)
  • For the development of better services and the use for market and customer trend research and analysis for marketing, etc.
  • To produce statistical data on the Company services (data are processed so that individuals cannot be identified)
  • Responding to opinions, requests, inquiries, etc. concerning the Company services

Personal information (name, department, contact information, etc.) obtained at the time of receipt of inquiries, comments, etc., about matters other than the provision of the Company services

  • To respond to various inquiries

Personal information of those who participated in events such as seminars (name, department, contact information, etc.)

  • For the operation and management of the event (including the provision of participant information to co-sponsors and supporting companies)
  • To provide information from the Company (including advertising information such as event information)
  • For the development of better services and the use for market and customer trend research and analysis for marketing, etc.
  • Responding to opinions, requests, inquiries, etc. concerning the Company services

Personal information of shareholders and investors (name, contact information, etc.)

  • To conduct business in relation to the exercise of shareholders’ rights under the Companies Act and other laws and regulations
  • To grant shareholders various conveniences from the Company due to their position
  • To provide information from the Company (including advertising information such as event information)

Personal information about business partners (name, department, contact information, etc.)

  • For liaison, negotiation, contract procedures, transaction management, etc. with business partners and execution of business incidental thereto
  • To provide information from the Company (including advertising information such as event information.)
  • For the development of better services and the use for market and customer trend research and analysis for marketing, etc.

Personal information about people who wish to join the Company (name, contact information, personal history, etc.)

  • To use in recruitment screening (communication, examination and decision on acceptance, etc.)
  • To provide information from the Company (including advertising information such as event information)

Personal information for employees, including retirees (name, contact information, personal history, etc.)

  • For various procedures such as employment management of employees, processing of personnel affairs, etc., and communication of other general affairs, etc.

Personal information that the Company acquires through entrusted operations (personal information that is entrusted with some or all of the handling in connection with the provision of services to customers) (name, department, contact information, etc.)

  • A part or all of the handling of personal information is entrusted in connection with services provided by the Company for the purpose of conducting the following operations, etc.
    • Services such as account issuance for users who use the services
    • Responding to inquiries from customers or users regarding the use of the services
    • Management of ID associated with user information
    • Communication to users regarding how to use the services, updates, etc.

In addition to the purposes of use set forth above, the Company uses the obtained personal information to the extent necessary for the purposes for which the Company has notified the individual.

Provision and Entrustment of Acquired Personal Information to Third Parties

The Company shall not provide personal information obtained from customers to third parties except in the following cases:

  1. When required by laws and regulations;
  2. When it is necessary for the protection of the life, body or property of a person and when it is determined that it is difficult to obtain the consent of the person;
  3. When it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children and when it is judged to be difficult to obtain the consent of the person; or
  4. When it is necessary to cooperate in the execution of affairs prescribed by laws and regulations by a national organ, a local government, or a person entrusted thereby, and when it is judged that obtaining the consent of the person is likely to hinder the execution of said affairs.

The Company may entrust all or part of the handling of personal information to the extent necessary to achieve the purpose of use. In such cases, the Company shall select outsourcing contractor that is deemed to handle personal information appropriately and perform appropriate supervision.

Cookie usage status
  1. Cookies

    Cookies are functions that enable the device customers use to store information about the visit to websites on the computer, tablet PC, mobile phone, or other device (the “Device”). Cookies enable to retrieve information on the Device, such as the number of website visits and pages visited.

  2. Using Cookies

    The Company uses cookies to analyze customers’ website usage to improve website performance and the services provided to customers. The Company uses tools such as Google Analytics and Pardot for analysis.
    Cookie information obtained on this website does not include information that can identify the customers personally.
    Customers can stop the use of cookies by disabling them on their own from the settings of the web browser.

  3. Cookie Management Settings

    Customers can enable, disable, or delete cookies in the settings of their web browser. Cookie management settings vary by web browser, and available settings and features may be changed by the developer at any time.
    The following links provide detailed information on cookie management settings for each of the major web browsers.

    Microsoft Edge
    Google Chrome
    Safari

Disclosure, Correction and Suspension of Use of Retained Personal Data
  • If the Company receives a request for disclosure of retained personal data (this shall mean notification of the purpose of use of retained personal data, disclosure of retained personal data, correction, addition or deletion of content, suspension of use, deletion or suspension of provision to third parties, or disclosure of records provided to third parties) from a user in accordance with the provisions of the Act on the Personal Information Protection, the Company shall respond without delay after confirming that the request is from the user. The Company shall notify the user if the subject personal data does not exist or if it decides not to disclose it for a justifiable reason under the provisions of the Act on the Personal Information Protection.
  • Requests for disclosure, etc. shall be in accordance with the format prescribed by the Company, and requests in any other format shall not be accepted. For information on the Company standard format, please use this inquiry form. Please note that there is a fee of 1,000 yen per case, which is prescribed by the Company, for notifying the purpose of use and disclosing the retained personal data.
Security management measures
  1. Organizational security management measures

    • In order to ensure the proper handling of personal information held by the Company, basic matters concerning the handling of personal information have been stipulated in regulations, and operations are conducted in accordance with the regulations.
    • Under the supervision of the representative director, who is in charge of handling personal information, the Company has appointed a person in charge of personal information management and a personal information management office to establish a personal information management system.
    • The Company has prepared a response manual and response system in preparation for accidents such as leakage of personal information.
  2. Human security management measures

    • Internal education on the protection of personal information is provided to officers and employees of divisions in charge, and efforts are made to make them understand and comply with relevant laws and regulations as well as internal rules and detailed regulations.
    • In cases where the handling of personal information is outsourced to an outside company, a contract stipulating matters concerning confidentiality is concluded with the outsourcing contractor.
  3. Physical security control measures

    • For the protection and management of personal information, the Company designates areas where entry or access is prohibited for persons other than those authorized to access the personal information, and manages information on entry and exit in the restricted areas and access records in the restricted areas.
    • The Company has implemented anti-theft measures such as locking devices and electronic media in which personal information is stored.
    • When devices and electronic media in which personal information is stored become unnecessary, the stored personal information is deleted and physically disposed of.
  4. Technical safety control measures

    • The system that handles personal information uses an ID and password or a biometric user authentication function.
    • In cases where the authority to access personal information is granted, it shall be limited to officers and employees who needs access in the course of business, and the access authority granted to such officers and employees shall be the minimum necessary.
    • The access rights of officers and employees handling personal information are modified in accordance with the changes, and are cancelled when the employment, contract or agreement is terminated.
    • When personal information is sent, only encrypted communication paths are used.
Person in charge of personal information management

The following personnel shall be responsible for managing the personal information received.

Kenji Ito, Head of Personal Information at SpiderPlus & Co.

Links to websites other than the Company’s websites

The Company’s website provides links to websites of the Company’s affiliates and third parties for customers’ convenience. Please note that the Company is not involved in the content of the linked websites and is not responsible for the handling of personal information.

Contact for personal information inquiries and complaints

Spider Plus & Co.
Address: 105-0001
Sumitomo Fudosan Toranomon Tower 27th Floor, 2-2-1 Toranomon, Minato-ku, Tokyo

For inquiries,please use the inquiry form.

Revision

The Company shall promptly post any revisions to this Privacy Policy on the Company’s website in response to revisions to the protection of personal information and changes in the surrounding environment in order to further protect personal information.

Established: September 1, 2010
Last Update: June 1, 2022

SpiderPlus & Co.
Kenji Ito, CEO