News

Dear Valued Customers,

Thank you very much for using SpiderPlus services.

Services have been temporarily suspended since 8:00 AM (JST) on Thursday, October 22, 2026, as a preventative measure to address vulnerabilities in the PHP programming language. Following extensive resolution and safety verification procedures, we are pleased to inform you that services will gradually resume on a server-by-server basis.

We deeply apologize for the prolonged interruption and the significant inconvenience this has caused to your operations.

Service Restoration Schedule

Services will be restored sequentially starting from servers where safety has been fully verified. Because restoration will occur progressively rather than simultaneously across all servers, the exact timing of service availability may vary depending on the server your organization uses.

• Please note that the precise timing of service restoration may vary depending on your specific system environment. We will notify customers individually as soon as their respective server restoration is complete.

Applicable Services

• Restoration Progressing: SPIDER+, S+Report, S+BIM, S+Collabo

• Currently Unavailable: S+Partner (Corrective measures are currently still in progress.)

Using the Service After Restoration

Once service is restored for your server, you may continue using it as usual. No special action or reconfiguration is required on your part.

• If you have unsynced data stored on your iPad/iPhone app, please sync and register the data to the server after service resumes.

• All data registered on our servers prior to the suspension remains fully intact and safe.

System Restrictions Prior to Restoration

For servers that have not yet been restored, access remains restricted as follows:

• Web (PC) Version: Unavailable.

• iPad / iPhone App: Server connection and data synchronization are unavailable.

Security Assessment (Unauthorized Access & Data Leakage)

To date, we have confirmed no unauthorized access or data leakage. We will continue to closely monitor our systems after service resumes and will notify you immediately if any further information requires disclosure.

Inquiries & Support

If you have any questions or concerns regarding this matter, please contact us at:

• For Customers in Vietnam:

  https://spiderplus.vn/#contact

• For All Other International Customers:

  Email: global-sup@spiderplus.co.jp

We sincerely appreciate your continued patience, understanding, and cooperation as we finalize our service restoration.

Sincerely,