[Important] Notice of Full Service Restoration for SPIDER+
2026.10.23
News&Topics
Dear Valued Customers,
Thank you very much for using SpiderPlus services.
Services were temporarily suspended starting at 8:00 AM (JST) on Thursday, October 22, 2026, as a preventative measure to address vulnerabilities in the PHP programming language. Following sequential restoration procedures across our servers, we are pleased to inform you that full service restoration was completed for all servers as of 5:00 PM (JST) on Friday, October 23, 2026.
We once again deeply apologize for the prolonged interruption and the significant disruption this caused to your daily operations.
Restored Services
SPIDER+
S+Report
S+BIM
S+Collabo
S+Partner
Restoration Timing
Full restoration for the above services was confirmed at 5:00 PM (JST) on October 23, 2026.
Using Services After Restoration
All affected services are now operating normally and can be used as usual. No special action or system reconfiguration is required on your part.
Unsynced Data: If you have unsynced data stored on your iPad or iPhone app, please sync and register it to the server.
Data Integrity: All data registered on our servers prior to the suspension remains fully intact and safe.
Network Traffic: Please note that system responsiveness may be temporarily slow immediately following restoration due to high traffic volume.
If you notice any unusual behavior or issue while using the app, please do not hesitate to contact our Customer Support Center. Should we identify any issues on our end, we will inform you separately.
Security Assessment (Unauthorized Access & Data Leakage)
To date, we have confirmed no unauthorized access or data leakage.
Future Measures
We will continue to closely monitor our servers following this service resumption. Furthermore, based on this incident, we are reviewing and strengthening our operational frameworks to ensure swift responses to similar potential vulnerabilities in the future. Should any new information arise that requires disclosure, we will notify you immediately.
Inquiries & Support
If you have any questions, concerns, or technical issues following the service restoration, please contact us at:
For Customers in Vietnam:
Please contact us via our inquiry form:
For All Other International Customers:
Email: global-sup@spiderplus.co.jp
We sincerely appreciate your understanding, patience, and cooperation during this time. Thank you for your continued support of SpiderPlus.
Sincerely,